FAQ

Do you ship Internationally?

Yes, we ship internationally.

To calculate the shipping cost for your International order:

Add all the products you would like to purchase to the shopping cart > go to the checkout page > fill out your shipping address > click "Continue to Shipping Method" button > choose the shipping method > your shipping cost will show up on the right hand side of the page along with your > click "Continue to Payment Method" button > fill out your Credit Card or PayPal information > click complete your order

All orders ship within 1-2 business days, given there are no issues with your payment. You will receive tracking information via email once your order ships.
If you you have any questions along the way, please Contact Us.
Which shipping method and carrier do you use for shipping within the United States?

When we ship out your order and you are located in the US, we use USPS Priority Mail or First Class Mail. The Triple Bristle Toothbrushes are usually shipped via USPS Priority Mail. If you order replacement bristles only, they typically get shipped via USPS First Class Mail, depending on how many replacement brush head packages you order.

All orders ship within 1-2 business days, given there are no issues with your payment or it is not a major holiday. You will receive an email once your order ships with tracking information.
If at any point you have a question about your order, please Contact Us.
Where do I purchase replacement heads for my Triple Bristle Toothbrush?

Triple Bristle replacement heads are sold right here on our website for $19.97 with Free US shipping. We sell them in packs of 2. You can choose from either blue or pink. 

Click here to purchase 

How often should I replace the brush head on my Triple Bristle?
Dentists recommend that you should replace your brush head every 3 months or when it begins to fray (see image), whichever comes first. We are so passionate about keeping it clean, we offer free shipping on all our brush heads.
 
brush head
 
Get your replacement heads here: https://www.triplebristle.com/brushheads/
Which Sonicare® Brand Toothbrush handles does the Triple Bristle brush head fit?
  • The Triple Bristle purple/green bristle brush head fits the following Philips® Sonicare® brand toothbrush handles ONLY: DiamondClean, Flexcare+ (PLUS), HealthyWhite+, 2 Series Plaque Control, 3 Series Gum Health, EasyClean, Sonicare® Kids
  • Link to purchase the Sonicare® replacement heads made by Triple Bristle: https://www.triplebristle.com/products/triple-bristle-sonicare-replacement-bristles-3-pack
  • They DO NOT fit the Sonicare® Essence, Essence+ (Plus), or the PowerUp Battery Toothbrush. 
  • If you need to replace your Triple Bristle Brand brush heads, click here to purchase blue heads or click here to purchase pink heads.
How do I replace the brush head on my Triple Bristle Toothbrush?
Simply pull up on the brush head with one hand and hold onto the handle with the other hand. To put a new brush head on, align the brush head bottom hole to the handle stem and push down firmly.
If you need additional brush heads for your Triple Bristle toothbrush, you can buy them here. We sell them in 2 pack in either pink or blue.
What comes inside the Triple Bristle™ Original Box Set?

What comes inside the Triple Bristle™ Go Box?
  • 1 White Sonic Handle - 3 Brush Modes (high, sensitive, and massage)
  • Two 3 Sided Patented Brush Heads (one pink, one blue)
  • 2 AA batteries
  • Tongue Cleaner
  • Instructional Manual Filled with Dental Tips and Brushing Techniques
  • Link to the box set, here

What is inside the Triple Bristle™ Duo Box Set?

What's in the Duo box?

  • 4 Triple Bristle Brush Heads - two blue, two pink
  • 2 Rechargeable Sonic Handles - Long Battery Life (up to 2 weeks after fully charged)
  • Dual Space Saving Electric Charging Station - 1 charger that both handles and 4 additional brush heads (2 in middle, 2 in back)
  • 2 Triple Bristle tongue cleaners
  • 4 brush covers to keep the bacteria at bay
  • Instruction Manual - filled with useful brushing techniques and dental tips 

What is the power voltage for the charging station and what does the plug look like?

From time to time we will recive questions from customers outside the US about the electrical iput of the charging base of the Triple Bristle Toothbrush.

Below are the specs from the bottom one of the chargers and an image of the plug.

Input: 100-120V-50/60Hz
Power: 0.9 - 1.5W

If you have additional questions, please contact us.

Are Triple Bristle Toothbrushes safe for children to use?

The Triple Bristle Toothbrushes are not intended for use by children under the age of 6. Use your discretion when choosing to buy the Triple Bristle or any other sonic toothbrush for a child, not all children have large enough mouths for the brush head to clean their teeth properly. Before the child's 1st use, make sure to read the enclosed Instruction Manual carefully to ensure you are teaching the child proper brushing technique and safety. Children should never brush their teeth without an adult present. Unsupervised children should not clean the toothbrush or perform any maintenance on the sonic handle, brush head, or charging base. Also, children should not play with the toothbrush, change or remove the brush head, and/or submerge the toothbrush or changing base in water.

Please pay close attention while the child is brushing his/her teeth.

Is it safe to use the Triple Bristle Toothbrush in the showering or while bathing?

We do not recommend using any of the Triple Bristle Toothbrushes while showering or bathing. Please refer to the Instructional Manual that came with your Triple Bristle when you are using it around water and/or cleaning it.

Where to I register my Triple Bristle product to activate the 1 Year Warranty?

Just in case something happens to your Triple Bristle within the first year of purchase, we ask our customers to register their Triple Bristle product so that in the event something does happen to the mechanics or the handle and/or charging base, we have your information. we will always make it right and send you a replacement. We would never want you going without a working toothbrush.

Please Note: If you do not activate the warranty on your product within 60 days of receiving your shipment, any warranty will be null and void.

Link to Warranty Registration Form: https://www.triplebristle.com/warranty/
Triple Bristle™ Go Toothbrush - How do I add/change the batteries and remove the bottom piece?

The Triple Bristle™ Go Toothbrush model is not rechargeable. Two AA batteries (included) are required for the toothbrush to vibrate.

Although there are instructions in the manual that show you how to change the batteries, we also have additional instructions, tip, images, and a video to help you.

the bottom of the Go does not pull out without unlocking it. It is not a twist off bottom. We made it this way to keep out as much water as possible and to help prevent the batteries from rusting or corroding.

instructions:

  1. take a coin and unlock the bottom silver part of the handle.
  2. PULL (do not twist) off the bottom.
  3. Insert 2 AA batteries (with brush head facing up - starting with the one on the left, put the positive side in first then on right side put the negative side in first, see image)
  4. Place the bottom back on by and lock it in place 
  5. You are ready to Go with your Go

video instructions link: 
https://youtu.be/dFR_le_nA10

I lost my Instruction Manual, where can I get another one?

You can download them in pdf format here. Just click on the manual you need and you can either view or print it out at your convenience.

Triple Bristle™ Original Triple Bristle Box Set

Triple Bristle™ Go (battery operated)

Triple Bristle™ Sonic Duo

Why does my toothbrush stop every so often while I am using it?

The Triple Bristle was designed to brush your teeth in quadrants. Each sonic handle has a built-in auto timer. The toothbrush will pause every 30 seconds so you know when to switch positions. Dentists recommend brushing your teeth for a full 2 minutes, which the Triple Bristle handle automatically times for you.

However, if you want to be a time saver or you are in a rush, we have a trick for you. The Triple Bristle will do the same job in 40 seconds that any other toothbrush will do in 2 minutes. If you choose to go this route, ignore the vibration pause and count to ten while brushing each quadrant of your mouth. Since the Triple Bristle brush head totally encapsulates your teeth (basically gives them a hug), it allows you to take less time brushing because you are brushing all sides of your teeth at the same time.

We have a saying we like to go by - Cleaner Teeth and a Brighter Smile in 1/3 the Time
So go ahead, let the Triple Bristle Toothbrush do the job for you and save you some time.
What other sonic handles are the Triple Bristle replacement brush heads compatible with?
  • Replacement Heads (blue or pink 2 pack)
  • Compatible with:
  • Triple Bristle
  • Pursonic S420
  • Supersmile Series II LS45
  • Pursonic S450 Deluxe Plus
  • Pursonic S400 DELUXE PLUS
  • Wellness HP-STX Ultra
  • BROADCARE Electric Toothbrush
What are the three brush modes of the Triple Bristle™ toothbrushes?

There are three modes on The Triple Bristle Toothbrush sonic handle. For those who have never used an electric toothbrush before we recommend that you start by using the "Sensitive" mode for the first two weeks so that you can get used to the vibration.

Three Brushing Modes:
  • Fast/High - Press the power button once. This is the default mode.
  • Sensitive/Low - Press power button twice.
  • Massage - Massage for those who prefer a pulsing vibration. Press the power button three times

** It is common to notice slight bleeding and sensitivity in the first two weeks of use. Because of the perfectly angled bristles, the brush head forces you to brush properly every time. You will be cleaning your teeth and gums more thoroughly than before. Both sensitivity and minor bleeding will go away as your gums become stronger and you get used to using the proper brushing technique. Refer to the Instruction Manual for more information, tips, proper brushing techniques, and brushing the gum line.

The Triple Bristle was designed by a Dentist to save you time while brushing and give you a whiter brighter smile. 

How long do I charge my Triple Bristle Toothbrush before I use it for the first time and how long will the charge last?

Charge your Triple Bristle for 24 hours prior to first use. Place your handle in the charging base and make sure that it is plugged in and the indicator light on the handle is on.

A fully charged Triple Bristle Toothbrush stays charged for approximately two weeks during normal use.
What is the proper position to start the brushing in my mouth?

Gently slide the brush down onto your teeth until you feel the bristle engage your gums. You may find that as your approach the front teeth and need to reverse the brush head position, the plastic will touch your teeth and create an unpleasant sensation. This goes away with time as you get used to using the brush and properly position it.

How do I clean my Triple Bristle?

To clean your Triple Bristle handle and charging base, use a warm damp cloth and gently wipe the external surfaces of the handle and charging base. Please do not use harsh cleaners or alcohol, as they can damage the plastic. Also, be sure NOT to immerse the Triple Bristle handle or charging base in water. Avoid getting water on or near the electric plug. Rinse your brush head and bristles thoroughly after each use to remove any extra toothpaste that may still be on the bristles and/or plastic bristle base.

Can the Triple Bristle Toothbrush or charging base be mounted to the wall?

Unfortunately, none of the Triple Bristle™ Toothbrushes or chargers are wall mountable.

{"cart_token":"","hash":"","cart_data":""}